sales / return policy

Custom Orders

Custom orders require a 50%, non-refundable deposit. When ordering a one-of-a-kind hat made especially for you, all sales are final, meaning custom hats cannot be returned or exchanged. However, Madge & Me Hats wants you to love and wear your hat for many years to come so we do not charge for fit adjustments, repairs or cleaning.

Ready-to-Wear

Ready-to-wear (off the shelf) hats: All stock hats can be returned for in-store credit within 7 days of purchase, provided the hat has not been worn.